Privacy Policy

Effective Date: 08/28/2024

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At Coastal Calm Psychiatric Solutions, LLC, we are committed to maintaining the privacy and confidentiality of your protected health information (PHI). This notice outlines how we collect, use, and disclose your information, as well as your rights regarding the use of your PHI. We comply with all applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), in protecting your privacy.

 

Our Legal Responsibilities  
We are required by law to give you this notice and to maintain the privacy of your protected health information (PHI). This notice explains our legal duties and privacy practices regarding your PHI, including how we may use and disclose your information. We reserve the right to change our privacy policies at any time and will notify you of any changes. Changes will apply to all PHI we maintain.

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How We Use or Disclose Your Protected Health Information

- Treatment: We may use and disclose your PHI to provide treatment. This includes sharing your information with other healthcare providers involved in your care, such as specialists, pharmacies, or other medical professionals.

- Payment: Your PHI may be used to obtain payment from your insurance company or other third parties, such as when we request prior authorizations for medications.

- Healthcare Operations: We may use your PHI for practice operations, such as quality assessments, training, and case reviews. If we share your information with third-party business associates, such as Headway for billing services, they are required to protect your PHI through a written agreement.

- Appointment Reminders: We may contact you by phone, text, or email to remind you of upcoming appointments.

- Family Members or Friends: We may disclose your PHI to family or friends involved in your care, with your permission or if it is necessary based on your situation (e.g., during emergencies).

- Public Health and Legal Requirements: We may disclose your PHI to public health authorities, government agencies, or law enforcement to comply with laws and regulations, including those relating to public health, safety, or legal obligations.

- Workers' Compensation: Your PHI may be disclosed to comply with workers' compensation laws.

- Law Enforcement and Legal Proceedings: We may release PHI in response to a court order, subpoena, or as required by law.

 

Use of Cookies  
Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device by the website to help it run smoothly and allow us to analyze site traffic. You may adjust your browser settings to block or limit cookies, although this may impact your user experience.

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Third-Party Services  
We utilize third-party services, such as Headway for billing purposes, to help manage various aspects of our operations. These third-party providers are required to follow the same HIPAA guidelines and standards to ensure the privacy and security of your protected health information (PHI). We have formal agreements with all third-party service providers, requiring them to safeguard your information and comply with all applicable privacy laws. While we work closely with these providers to protect your information, we encourage you to review their individual privacy policies as they may have their own practices regarding data handling.

 

Your Rights Regarding Your Protected Health Information

- Access to Medical Records: You have the right to request and obtain a copy of your medical records. Requests must be submitted in writing. We may charge a reasonable fee for this service.

- Amendment: If you believe your health information is incorrect or incomplete, you may request an amendment. This request must also be in writing, explaining the reason for the amendment.

- Accounting of Disclosures: You have the right to request a list of disclosures made of your PHI, except for those used for treatment, payment, or healthcare operations. This list will cover the six years prior to the request date.

- Restriction Requests: You may request restrictions on how we use or disclose your PHI for treatment, payment, or operations. We will accommodate your request unless the disclosure is required by law or necessary for emergency treatment.

- Confidential Communication: You may request that we communicate with you in a specific manner (e.g., sending mail to a different address). We will accommodate reasonable requests.

- Minors and Personal Representatives: We will disclose information to a parent, guardian, or legal representative as permitted by law.

- Paper Copy of This Notice: You may request a paper copy of this notice at any time, even if you agreed to receive it electronically.

 

Changes to This Privacy Policy  
We reserve the right to update this Privacy Policy at any time. Any significant changes will be communicated via email or a prominent notice on our website. We encourage you to periodically review this page to stay informed of how we are protecting your information.

 

HIPAA Compliance  
As a healthcare provider, Coastal Calm Psychiatric Solutions, LLC complies with the Health Insurance Portability and Accountability Act (HIPAA) to ensure that your health information is protected and used appropriately. If you have any questions about HIPAA and your rights, please contact us.

 

Breach Notification  
In the event of a breach of unsecured protected health information, we will notify you in accordance with HIPAA requirements.

 

Complaints  
If you believe your privacy rights have been violated, you may file a complaint with our office or with the U.S. Department of Health and Human Services. We will provide you with the necessary information to file the complaint.

 

Contact Information  
If you have any questions or wish to exercise your rights under this notice, please contact:

Coastal Calm Psychiatric Solutions, LLC  
Phone: 352-600-2256  
Fax: 352-204-1967

 
www.CoastalCalmPsychiatric.com

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